IT Support

Roles & Responsibilities 1) End-User / Desktop Support (Core) Provide day-to-day user support via walk-up, chat, and ticketing (PC issues, application setup, peripherals, printing, meeting room equipment) Perform device provisioning for onboarding/transfer/replacement (imaging, configuration, security baseline, standard software installation, asset tagging) 2) Account & SaaS Administration (Operational Support) Support user lifecycle operations (joiner/mover/leaver): account 　　　　　　　creation/suspension, access provisioning, group membership updates (Google Workspace / Slack / Zoho, etc.) Support simple usage and license reporting (active users, device lists, basic inventory outputs) 3) Network / Office IT Support (First-Line) Perform first-level triage for office LAN/Wi-Fi, VPN, printers, and related issues; escalate to vendors or senior engineers as needed Conduct basic checks of office IT equipment (routers, access points, switches) and document impact scope during incidents 4) Asset & Vendor Management Maintain IT asset records (laptops, mobile phone, peripherals, licenses), manage stock/inventory, and keep the asset ledger up to date Coordinate with vendors for procurement, repairs, warranties/RMA, quotations, delivery tracking, and on-site work scheduling 5) Documentation & Continuous Improvement Create and maintain SOPs/FAQs/runbooks (including documentation in English as needed) Assist IT governance and control-related operations (e.g., access management, periodic reviews, basic log checks) in preparation for audit readiness

● Applicants who are passionate about making a positive societal impact. ● Self-motivated individuals with a strong interest in continuous learning and self-improvement. ● Collaborative team players with the ability to lead and inspire their team members.