Strong hands-on, end-to-end experience with government tendering through GeM, the Central Public Procurement Portal, Indian Railways/IREPS and State Government portals. Must independently handle tender identification, eligibility assessment, bid documentation, technical/commercial submissions, online bidding and compliance. Identify and track relevant government tenders on various e-procurement portals. Handle end-to-end tendering through: GeM (Government e-Marketplace) CPPP (Central Public Procurement Portal) Indian Railways / IREPS State Government e-Procurement Portals Review tender documents, eligibility criteria, scope of work and commercial conditions. Assess the company's eligibility and prepare tender participation recommendations. Prepare and manage complete technical and commercial bid documentation. Coordinate internally with Sales, Finance, Technical and Operations teams for required documents and information. Prepare EMD, tender fees, declarations, undertakings, certificates and other compliance documents. Ensure all tender documents are complete and submitted within prescribed timelines. Handle online bid submission and e-bidding/reverse auction, wherever applicable. Monitor tender amendments, corrigenda, pre-bid clarifications and submission deadlines. Coordinate responses to technical and commercial queries raised by government departments. Maintain records of submitted tenders, bid status, results and upcoming opportunities. Ensure compliance with all tender terms, conditions and government procurement guidelines. Support in preparing responses for technical/commercial clarifications and post-bid requirements. Coordinate with relevant departments for work orders, purchase orders, agreements and other post-award documentation, wherever required.

Job Responsibilities :  Manage complete state-level after-sales service operations for solar inverter products.  Lead and monitor service engineers / service partners and ensure timely complaint closure as per defined TAT / SLA.  Provide technical support for troubleshooting, repair, preventive maintenance and warranty service.  Handle customer, dealer, distributor, EPC and channel-partner escalations and ensure effective resolution.  Plan and allocate service calls based on priority, location and technical requirement.  Coordinate with Sales, Central Service teams for speedy issue resolution.  Analyze recurring inverter failures and warranty cases; support Root Cause Analysis and corrective / preventive actions.  Monitor warranty claims, spare parts, replacement / repair processes and service inventory.  Prepare service MIS covering complaints, pending cases, TAT, repeat complaints, warranty cases and spare consumption.  Conduct technical training for service engineers, dealers and service partners and ensure safe working practices. Qualification & Functional Knowledge  ITI / Dimploma / B.Tech / B.E. in Electrical / Electronics / EEE / ECE or equivalent qualification.  10+ years of total experience in solar inverter product service.  Strong understanding of solar PV systems, solar inverters, installation, commissioning, troubleshooting and Service maintenance.  Experience in customer escalation handling, warranty service, spare parts and field-service operations.  Good analytical, troubleshooting and root-cause analysis skills.

Job Responsibilities  Lead and manage PAN-India after-sales service operations for solar inverters.  Manage, guide and monitor Branch Service In-Charges and service teams across India.  Provide technical support for troubleshooting, repairs, preventive maintenance and warranty services.  Monitor complaints, breakdowns, response/resolution time, service levels and customer satisfaction.  Establish effective service processes, escalation mechanisms, MIS and reporting systems.  Coordinate with Sales, Projects, Production, Dispatch, Logistics, and other departments to ensure timely material arrangements for in-charges across PAN India, while resolving service-level issues effectively.  Analyze recurring failures, field issues and warranty cases and drive with relevant teams for root-cause analysis and corrective/preventive actions.  Manage warranty claims, spare parts, service inventory, repairs and replacements.  Review branch service performance through MIS, dashboards and review meetings and take corrective actions.  Conduct technical training and capability development for service teams and channel partners.  Handle critical escalations from key customers, partners and major project sites.  Maintain service documentation, technical reports, complaint records and escalation reports.  Provide field/customer feedback to Product Development, production, Quality and R&D for product improvement.  Ensure compliance with safety, quality standards, company policies and service procedures.  Travel across India for critical issues, service reviews, team development and major projects.  Drive initiatives to reduce field complaints and improve service efficiency. Qualification & Functional Knowledge  B.Tech / B.E. / MBA or equivalent qualification.  15–20 years of experience in solar inverter product service.  Proven experience in PAN-India service operations and multi-location team management.  Strong technical knowledge of solar inverters, troubleshooting, repair and maintenance.  Experience in customer escalations, warranty, spare parts and field service operations.  Experience managing and developing Branch Service In-Charges/service engineers.  Strong analytical, problem-solving, RCA and customer-management skills.

Tender Executive – GEM Portal & Tendering Location: Mohali Work Mode: Work from Office Experience: 1–4 Years Working Days: 6 Days a Week Salary: Up to ₹25,000/month Annual CTC: Up to ₹3 LPA Industry Preference: Furniture / Interior / Manufacturing experience preferred Job Overview We are looking for a Tender Executive who can independently manage Government and Private Tendering activities, with strong hands-on experience in the Government e-Marketplace (GeM) Portal. The ideal candidate should be comfortable handling the complete tendering process—from identifying relevant opportunities and preparing documentation to bid submission and post-bid coordination. Key Responsibilities Search and identify relevant Government & Private Tenders Handle complete tendering activities on the GeM Portal Prepare, review and submit tender/bid documents within deadlines Understand tender requirements, eligibility criteria, BOQ, EMD, technical specifications and commercial terms Coordinate with internal teams for pricing, technical documents and other bid requirements Track tender status, corrigendums, bid openings and results Maintain proper records of submitted bids and tender-related documentation Monitor upcoming tender opportunities and maintain a tender pipeline Coordinate for clarifications, negotiations and other tender-related requirements Ensure accuracy and timely submission of all documents Requirements 1–4 years of experience in Tendering / GEM Portal / Government Procurement Hands-on experience with GeM Portal is essential Experience in both Government and Private Tendering Good understanding of tender documentation and bid submission processes Strong follow-up, coordination and documentation skills Good knowledge of MS Office / Excel Ability to work independently and manage multiple tenders simultaneously Preferred ⭐ Candidates with Furniture Tendering / Furniture Industry experience will be given preference. What We Offer Salary up to ₹25,000 per month CTC up to ₹3 LPA Full-time, Work-from-Office role Opportunity to work across Government and Private tendering projects 📍 Location: Mohali 🗓 Working: 6 Days a Week 💼 Experience: 1–4 Years

Making a large volume of calls/emails to explain the company’s product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must. ·Making a high number of calls and sending high volumes of emails ·Converting calls into order conformation and follow up with the factory for dispatch and installation. ·Monitor and maintain the customer data in the required formats. ·Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours. ·Follow up for payment from customers on time to ensure efficient functioning ·Inform clients of unforeseen delays or problems ·Monitor the team’s progress, identify shortcomings and propose improvements. ·Handle the processing of all orders with accuracy and timelines. ·Maintaining customer satisfaction and feedback forms Any other responsibility as assigned by the management.

Role Focus: B2B Sales, Client Visits, Lead Generation, Market Development Key Responsibilities: Meet industrial clients, contractors, plant engineers, and OEMs Build new client relationships & manage existing accounts Follow up on inquiries, quotations, and orders Generate leads through field visits, LinkedIn, and exhibitions Coordinate with back office for quotations and dispatches