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● Managed the 3D printer service engineer department. ○ Manage the resource. ○ Assign the daily task and the client location where they need to go for the maintenance. ○ Assigning daily tasks to subordinates. ○ Coordinate with other departments to schedule customer visits for maintenance ○ To set KPIs for required quality, delivery, cost, etc., and to take responsibility for and make improvements to these KPIs. ○ To perform operations as required themselves to ensure a smooth service to the customer, if necessary. ○ To summarize feedback from customers, understand the nature of the problem, develop a plan to address it and implement it with the whole team. ● 3D printer maintenance and management in the place of the clients and our site. ○ Replace consumable 3D printer items. ○ Check 3D printer printing quality. ○ Troubleshooting ● Travels on business trips and KAIZEN works on repairing 3D printers. ○ Performing necessary maintenance to maintain and manage 3D printers. ○ Overhaul the 3D as needed. ○ We will explain the necessary advice for maintaining and managing 3D printers to licensees. ○ If the license is correct and you are unable to use the 3D printer, we will explain how to use it correctly. ○ Destinations are within India and overseas. ● 3D printer improvement, including hardware update and software update. ○ Update 3D printing hardware items like heat block and motor to improve performances. But we need to standardize 3D printers, therefore you need to get approval from your manager to update the 3D printer. ○ Update 3D printing software like 3D printer OS and Slicer settings. ○ Coordinate with design and production teams to understand product specifications and requirements. ○ Collaborate with the R&D team to implement new 3D printing technologies and improve existing processes. ○ Stay up to date with the latest 3D printing technologies, materials, and industry best practices. ● 3D printer operation to print prosthetics and support for prosthetic delivery . ○ Preparation for 3D printers to print the prosthetic/orthotic parts : Material installation, tape replacement, height adjustment, etc. ○ Take the necessary data using a 3D scanner (like a shooting video) ○ Test fitting the prosthetic/orthotic devices to the patient: adjust angle, length, socket shape,etc. ○ Adjusting the prosthetic/orthotic devices during delivery and follow-up ○ List of parts required for maintenance and manage necessary inventory. ○ Responsible for ordering parts necessary for maintenance and coordinating with relevant department personnel until delivery. ● Quality control work like keeping printing quality, checking printing quality, etc. ○ Develop, test, and implement optimal 3D printing settings for various materials and product types, if you work in our office time. ○ Inspect printed components and perform quality control procedures to ensure all products meet set standards. ○ Develop and implement preventive maintenance protocols for 3D printers to minimize downtime. ● Documentations of 3D printing manual, customization manual and other standard of operation manual. ○ To keep the printing quality with other Instalimb offices, you need to discuss and write 3D printing manuals and other documents. ● Technical support for other Instalimb members about 3D printers and other devices. ○ Provide training and guidance to other staff on the operation and maintenance of 3D printers. ● Technical support for other company members about 3D printers and other devices. ○ Provide training and guidance to other staff on the operation and maintenance of 3D printers. ● Making and reporting of work updates (like daily reports and business trip report) ○ Document and report on printer performance, print quality issues, and maintenance activities. ○ Report to Production Engineering team about technical issues and countermeasures. ○ Report to Sales team about contract and some service price matters. ○ Promptly and accurately report any problems that occur during business trips to the relevant departments etc ● Support the production status update ○ Production schedule ○ Procurement and Inventory management list ○ Quality status.

We are seeking a dynamic and experienced Production Head – Electrical to lead our electrical production operations at our facility in Sector 37, Gurgaon. This pivotal role is designed for a leader who can drive efficiency, quality, and safety throughout the manufacturing process. As the Production Head, you will be responsible for overseeing every aspect of production, ensuring that we meet our targets while adhering to the highest standards of quality and compliance. In this role, you will plan, organize, and control production activities, optimizing the use of manpower, machines, and materials to maximize efficiency. You will collaborate closely with cross-functional teams including Design, Quality, PPC, and SCM to ensure seamless operations and resolve any bottlenecks. Your leadership will inspire a culture of continuous improvement, allowing us to achieve operational excellence through initiatives such as Lean, Kaizen, and 5S methodologies. This position offers a unique opportunity to not only lead a talented team of engineers, supervisors, and technicians but also to shape the future of our electrical manufacturing processes. You will prepare and present key performance reports and drive strategic initiatives that directly impact the organization’s growth and profitability. If you are passionate about electrical manufacturing and have a proven track record of optimizing production processes, we want to hear from you.

• Review and verification of labour-related claims • Labour law compliance support • Documentation work for introducing regular statutory filings, which were not done previously • Monthly payroll double-check • Confirmation of leave balance , After the payroll team prepares the salary sheet, all figures to be thoroughly reviewed. As we have been seeing recurring errors, this manual verification is required until we implement Zoho Payroll to minimize human errors.

We are seeking a dynamic and passionate Learning and Development Trainer to join our Operations team in the Food & Beverage industry in Gurugram. As a vital part of our organization, you will play a crucial role in enhancing the skills and knowledge of our staff, focusing on effective customer handling and communication techniques. Your expertise will help shape our workforce, ensuring they are well-equipped to deliver exceptional service and drive customer satisfaction. In this role, you will be responsible for designing and implementing comprehensive training programs tailored to our employees' needs. You will conduct workshops, training sessions, and one-on-one coaching to foster a culture of continuous learning. Your day-to-day activities will include evaluating training effectiveness, providing constructive feedback, and collaborating with team leaders to identify skill gaps. By nurturing talent and promoting best practices, you will contribute significantly to our team's overall performance and the company's success. You will work closely with a diverse team of professionals in the Operations department, collaborating with managers, supervisors, and fellow trainers to create a supportive learning environment. This position offers ample opportunities for career growth and personal development. You will also have the chance to innovate and introduce new training methodologies that align with industry trends, enhancing your professional portfolio. Your impact as a Learning and Development Trainer will reverberate throughout the organization, as you empower our workforce to deliver outstanding customer experiences. By investing in our employees' growth, you will help us maintain our reputation as a leading player in the Food & Beverage industry while ensuring our customers receive the highest level of service.

Join our dynamic team at Cruffin, a leading baking company in the Food & Beverage industry, as a Customer Support Lead. This pivotal role is essential in ensuring that our customers receive exceptional service during the evening shift. As a Customer Support Lead, you will oversee a small, dedicated team, fostering an environment of collaboration and excellence. You will be the frontline advocate for our customers, addressing their needs and ensuring that their experience with our brand is nothing short of delightful. Your leadership will not only enhance customer satisfaction but also contribute significantly to the overall success of our organization. In this role, you will be responsible for managing day-to-day customer inquiries, resolving issues, and implementing best practices in customer support. You will mentor and guide your team, ensuring they are equipped with the necessary tools and knowledge to provide outstanding service. Collaboration with other departments, such as production and logistics, will be crucial to troubleshoot and address customer concerns effectively. You will have the opportunity to introduce new initiatives aimed at improving customer experience and operational efficiency, making this role a key driver of innovation within the Customer Success department. At Cruffin, we value professional growth and are committed to providing our employees with opportunities for development. As a Customer Support Lead, you will have access to training programs and workshops that will enhance your leadership skills and industry knowledge. You will also play a vital role in shaping the customer support strategy, influencing how we engage with and retain our customers, which in turn directly impacts our brand loyalty and market presence. If you are passionate about customer service and are looking to make a meaningful impact in a vibrant company, we invite you to apply for this exciting opportunity. Your contributions will help us maintain our reputation as a beloved baking brand and ensure that we continue to delight our customers at every touchpoint.

We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Success department in Gurugram. This evening shift role, which extends until 1 AM, is crucial for ensuring our clients receive unparalleled support and assistance with their inquiries. As a Customer Support Executive, you will play a vital role in enhancing customer satisfaction and loyalty, directly contributing to our organization's mission of delivering high-quality services to our government clients. Your expertise will help bridge the gap between our customers and our services, ensuring that their needs are met with promptness and professionalism. In this role, you will be responsible for handling customer inquiries via phone, email, and chat, providing timely resolutions to issues and ensuring a seamless experience for our clients. You will collaborate closely with team members and other departments to address customer concerns, share insights, and improve service delivery. Your day-to-day activities will include documenting interactions in our CRM system, identifying trends in customer feedback, and offering suggestions for service improvements. Joining our team means you will work alongside a group of passionate professionals who are committed to excellence in customer service. The collaborative environment encourages knowledge sharing and skill development, providing you with ample opportunities for growth and advancement in your career. You will receive ongoing training and support to enhance your expertise and stay updated on industry best practices, particularly within the government sector. The impact of your role as a Customer Support Executive is significant. By ensuring that our customers receive exceptional support, you will contribute to building strong relationships and maintaining our reputation as a trusted partner in the government industry. Your efforts will directly influence client satisfaction and retention, driving the overall success of our organization.

We are seeking a talented and experienced Product Photographer to join our dynamic team at our Gurugram office. As a Product Photographer specializing in food photography, particularly for our innovative baking products like cruffins, you will play a crucial role in capturing the essence and allure of our creations. Your work will not only elevate our visual branding but also significantly impact our marketing efforts and product presentation. This role is ideal for someone with a keen eye for detail and a passion for food photography who thrives in a collaborative environment. In this position, you will be responsible for producing high-quality images that highlight the unique features and craftsmanship of our baked goods. Your day-to-day activities will include setting up and executing photo shoots, editing images, and collaborating with the marketing team to ensure that the visuals align with our brand identity and messaging. You will also have the opportunity to contribute ideas for styling and presentation, making your creative input invaluable to our marketing campaigns and product launches. You will be part of a dedicated product department, working alongside graphic designers, marketers, and product developers. This collaborative atmosphere will allow you to share insights, learn from others, and continuously refine your skills as you work on a variety of projects. We are committed to your professional growth, offering opportunities for learning and development through workshops, industry events, and exposure to the latest photography trends and techniques. Your contributions as a Product Photographer will play a pivotal role in enhancing our brand's visual storytelling and customer engagement. By delivering stunning imagery that resonates with our audience, you will help drive sales and brand loyalty, making a tangible impact on our overall business success.

We are seeking a motivated and detail-oriented MIS Executive to join our dynamic Operations team at our Gurugram location. In this pivotal role within the food and beverage industry, you will be instrumental in driving data integrity and operational efficiency for our innovative baking company, specializing in cruffins. As an MIS Executive, you will not only support the management in decision-making processes but also contribute to enhancing our operational strategies through insightful data analysis and reporting. Your expertise will help streamline processes, ensuring we maintain our commitment to high-quality production and customer satisfaction. In your day-to-day activities, you will be responsible for developing, managing, and maintaining various MIS reports that track crucial operational metrics. You will collaborate closely with cross-functional teams including production, supply chain, and marketing to gather insights and provide actionable recommendations. Your analytical skills will be vital in identifying trends, monitoring performance, and ensuring that our operations align with the company’s growth objectives. You'll have the opportunity to present your findings to stakeholders, influencing key operational decisions. As part of a supportive and innovative team, you will work alongside experienced professionals who are committed to fostering a collaborative environment. This position offers excellent growth and learning opportunities as you will be exposed to various aspects of the food and beverage sector, enabling you to expand your skill set and advance your career. Your contributions as an MIS Executive will have a direct impact on our operational efficiency and overall business performance, making you a key player in our exciting journey. Join us in our mission to revolutionize the baking industry through creativity and quality. If you are driven by data and have a passion for optimizing operations, we would love to hear from you.

As a Packaging and Graphic Designer at our dynamic Food & Beverage company - Cruffin in Gurugram, you will play a pivotal role in shaping the visual identity of our products and brand. This position is crucial as it directly influences customer perception and engagement through innovative packaging designs and captivating digital content. You will collaborate closely with cross-functional teams including marketing, product development, and sales to ensure that our packaging resonates with our target audience and aligns with our brand values. In this role, you will be responsible for designing and developing product packaging, as well as creating engaging website and social media visuals. Your day-to-day activities will include conceptualizing packaging designs that are not only aesthetically pleasing but also functional and compliant with industry standards. You will also generate digital graphics that enhance our online presence, driving brand awareness and customer interaction across various platforms. You will join a passionate design team, where collaboration and creativity thrive. Opportunities for brainstorming sessions, feedback loops, and mentorship from senior designers will develop your skills further. As a key member of the team, your designs will have a direct impact on product launches and marketing campaigns, providing you with a chance to see your work come to life in the market. In addition, this role offers significant growth and learning opportunities as you will stay updated with the latest design trends and technologies in the food and beverage industry. Your contributions will help shape the future of our brand, making this position not just a job, but a vital part of our mission to delight customers with exceptional products.

We are seeking a motivated and detail-oriented CRM Executive to join our Operations team in Gurugram. In this critical role, you will be instrumental in managing and optimizing our customer relationship management systems to enhance client interactions and drive business growth. As the first line of communication for our customers, your efforts will directly impact customer satisfaction and retention, making this position vital to our organization's success. As a CRM Executive, you will be responsible for maintaining and updating customer data, analyzing customer interactions, and identifying opportunities for improvement. You will work closely with various departments, including Sales, Marketing, and Customer Service, to ensure that our CRM systems are effectively utilized and aligned with our overarching business strategies. Your analytical skills will help transform customer insights into actionable strategies to improve engagement and drive revenue. In this collaborative environment, you will have the opportunity to work alongside a diverse team of professionals committed to delivering exceptional customer experiences. We believe in investing in our employees' growth; hence, you will have access to various training programs and workshops to enhance your skills and advance your career. By joining our team, you will not only contribute to the optimization of our CRM systems but also play a key role in shaping our customer-centric approach, ultimately impacting the overall performance and success of the organization.

We are seeking a motivated and detail-oriented CRM Executive to join our Operations team in Gurugram. In this critical role, you will be instrumental in managing and optimizing our customer relationship management systems to enhance client interactions and drive business growth. As the first line of communication for our customers, your efforts will directly impact customer satisfaction and retention, making this position vital to our organization's success. As a CRM Executive, you will be responsible for maintaining and updating customer data, analyzing customer interactions, and identifying opportunities for improvement. You will work closely with various departments, including Sales, Marketing, and Customer Service, to ensure that our CRM systems are effectively utilized and aligned with our overarching business strategies. Your analytical skills will help transform customer insights into actionable strategies to improve engagement and drive revenue. In this collaborative environment, you will have the opportunity to work alongside a diverse team of professionals committed to delivering exceptional customer experiences. We believe in investing in our employees' growth; hence, you will have access to various training programs and workshops to enhance your skills and advance your career. By joining our team, you will not only contribute to the optimization of our CRM systems but also play a key role in shaping our customer-centric approach, ultimately impacting the overall performance and success of the organization.

Roles & Responsibilities 1) End-User / Desktop Support (Core) Provide day-to-day user support via walk-up, chat, and ticketing (PC issues, application setup, peripherals, printing, meeting room equipment) Perform device provisioning for onboarding/transfer/replacement (imaging, configuration, security baseline, standard software installation, asset tagging) 2) Account & SaaS Administration (Operational Support) Support user lifecycle operations (joiner/mover/leaver): account 　　　　　　　creation/suspension, access provisioning, group membership updates (Google Workspace / Slack / Zoho, etc.) Support simple usage and license reporting (active users, device lists, basic inventory outputs) 3) Network / Office IT Support (First-Line) Perform first-level triage for office LAN/Wi-Fi, VPN, printers, and related issues; escalate to vendors or senior engineers as needed Conduct basic checks of office IT equipment (routers, access points, switches) and document impact scope during incidents 4) Asset & Vendor Management Maintain IT asset records (laptops, mobile phone, peripherals, licenses), manage stock/inventory, and keep the asset ledger up to date Coordinate with vendors for procurement, repairs, warranties/RMA, quotations, delivery tracking, and on-site work scheduling 5) Documentation & Continuous Improvement Create and maintain SOPs/FAQs/runbooks (including documentation in English as needed) Assist IT governance and control-related operations (e.g., access management, periodic reviews, basic log checks) in preparation for audit readiness

Identify the hospital and line of treatment (under expert guidance) • Receive the travellers at the airport. • Ensure the right guesthouse for the travellers. • Handhold the patients through the treatment process at the hospital (in person and/or by phone –as and when required) • Monitor and track all the admission formalities. • Provide regular medical updates to the sponsor of the treatment (such as, the insurance agency, charity organization, employer, etc) • Keep track of the additional requirements (if discovered during the treatment) and organize interventions accordingly -to strive to ensure that the treatment process does not get disrupted. • Handhold the travellers if they wish to get visa for any other country on their way back home (at extra cost) • Handhold the travellers during their shopping/sight-seeing tours –we may or may accompany the travellers, but we coordinate for a smooth and pleasurable experience (at extra cost) • In case the patient/attendant are English constrained, then provide interpreter services (at extra cost)

Be responsible of achieving his or her sales targets though direct-to-consumers (D2C) channels ● Acquire leads and contracts ● Examine sales-related data, propose and implement countermeasures to hit the targets ● Provide counseling to customers at the clinic or as a part of home-service ● Collaborate with other teams in the company ● Implement any related activities including sales, marketing and PR activities ● Follow up on sales inquiries that are made by potential customers through websites, chats , e-mails and social media ● Advising customers on suitable products and services as per their needs and specifications. ● Actively sourcing new sales opportunities through cold calling and Emailing

Responsibility Sales & Business Expansion ● Achieve monthly and quarterly sales targets by contracting new B2B partners under Instalimb’s license or service model. ● Identify and pursue new institutional clients (hospitals, NGOs, distributors, CSR partners, and government programs). ● Generate, nurture, and close B2B leads through field visits, meetings, and relationship management. ● Develop region-wise business plans, forecast revenue, and report performance against targets (KPI/KGI). ● Negotiate and finalize MoUs, pricing, and business agreements with partner institutions. ● Monitor sales funnel and ensure consistent conversion from inquiries to contracts. Alliance & Project Implementation ● Implement alliance projects as part of the Business Development team under managerial guidance. ● Coordinate with internal teams (P&O, engineering, operations) to ensure partner training, onboarding, and project execution. ● Conduct B2B partner training sessions to explain Instalimb’s 3D prosthetic workflow (3D scanning, modeling, and fitting). ● Support CSR and government-based programs and NGO collaborations. Stakeholder Engagement ● Maintain strong communication and relationships with external stakeholders such as doctors, hospital administrators, rehabilitation officers, and distributors. ● Attend and represent Instalimb at conferences, camps, exhibitions, and institutional meetings to promote digital prosthetic solutions. ● Provide product demonstrations, presentations, and technical support to B2B clients. Reporting & Analysis ● Research and analyze the business environment, competitor activities, and market potential. ● Report sales performance, partner pipeline, and market insights to management. ● Suggest strategies for pricing, partner retention, and business model improvement. Travel ● Frequent domestic travel (up to 65%) for meetings, B2B visits, and project implementations. Occasional international travel for training or partnership support. ● Travel domestically and internationally for meetings and implementations 65%