Service Manager

• Manage and oversee after-sales service operations for HVAC and AHU systems, ensuring timely resolution of customer complaints and service requests. • Plan, supervise, and coordinate AHU installation, assembly, commissioning, and retrofit activities while ensuring compliance with quality, safety, and technical standards. • Serve as the primary point of contact for customers by providing technical support, addressing service concerns, and maintaining strong customer relationships. • Lead and mentor service engineers, technicians, and site teams through effective manpower planning, technical guidance, and safety training initiatives. • Drive continuous improvement by analyzing service issues, identifying root causes, and coordinating with internal teams to enhance product performance and service quality. • Provide technical expertise in HVAC systems, Smart AHUs, electrical panels, PLCs, EC fans, and BMS integration, while maintaining accurate technical documentation and service records. • Prepare service MIS reports, maintain operational documentation, and coordinate with procurement teams to ensure the availability of spare parts and consumables. • Ensure compliance with company safety policies, ISO 9001 & ISO 14001 standards, and departmental SOPs while promoting safe work practices across all service operations.

Education • B.Tech / Diploma in Mechanical Engineering or Electrical Engineering Experience • 7–12 years of experience in HVAC, AHU Service, Installation, Commissioning, and After-Sales Support. • Experience in handling customer service operations and site execution activities. • Exposure to Smart AHU systems and electrical control systems will be preferred. ________________________________________ Required Skills & Competencies Technical Skills • Strong knowledge of HVAC and Air Handling Unit systems. • Understanding of electrical systems, control panels, PLCs, and BMS. • Experience in site installation, commissioning, troubleshooting, and maintenance. • Ability to read and interpret technical drawings and wiring diagrams. Behavioral Competencies • Strong leadership and team management skills. • Excellent planning and organizational abilities. • Effective communication and customer handling skills. • Strong analytical and problem-solving capabilities. • Ability to work independently and manage multiple projects simultaneously. Key Performance Indicators (KPIs) • Timely closure of service calls and customer complaints. • Customer satisfaction and service quality ratings. • Reduction in recurring service issues. • Compliance with service SOPs and safety standards. • Effectiveness of site assembly and commissioning activities. • Team productivity and technical capability development. • Vendor management & development, billing & SOP implementation as an when business call. • In house coordination with both the factories for early closure of open issues along with coordination with respective sales team to know the right SOW. • Monitoring of ground team’s grievances, training & closure. • Data & report management of ongoing business. • Out of the box thinking in offered JD to initiate / implement best practice.