Enterprise Key Account Manager

FUNCTION Customer Relationship Expansion & Enterprise Growth- Enterprise Account Manager is critical to maximizing the lifetime value of our most significant clients. This role serves as the primary strategic partner for US-based enterprise accounts, ensuring flawless execution of freight movements — including high-stakes produce spot freight and multi-volume FCL shipments — while actively identifying avenues to expand wallet share. By deepening relationships and driving consistent year-on-year account growth, this role directly fuels our overarching gross profit objectives and enterprise stability. Serve as the lead strategic partner and primary escalation point for a dedicated portfolio of US-based enterprise logistics customers. ▪ Develop and execute strategic account plans that drive measurable year-on-year revenue and gross profit growth within existing accounts. ▪ Work closely with operations, delivery, and leadership teams to ensure sales commitments translate into successful execution. ▪ Conduct regular Monthly Business Reviews (MBRs) with enterprise stakeholders to demonstrate ROI, address operational bottlenecks, and align on future capacity forecasting. ▪ Proactively identify at-risk accounts through volume trends, service issues, or engagement gaps, and build recovery action plans. ▪ Take full ownership of account retention, proactively resolving issues with a championship mindset.

8–10 years of total sales experience. ▪ 5+ years of dedicated account management or B2B sales experience handling US-based enterprise accounts. ▪ 3+ years as the #1 or #2 Account Manager at a company with USD 50M+ in revenue. ▪ Demonstrated track record of >20% annual growth and a proven history of expanding enterprise accounts yearover-year. ▪ A committed practitioner of strategic, ROI-based sales methodology. ▪ Good to have: Experience in the logistics industry. SUCCESS METRICS (KPIS) - Customer retention and renewal rate (%) 02 Revenue retained and net revenue growth from existing accounts 03 Reduction in churn rate within the assigned portfolio 04 Upsell and cross-sell revenue generated 05 Customer satisfaction / NPS scores 06 Response time and resolution rate for escalations