Customer Coordinator

Act as the key link between the factory and clients for order and delivery-related coordination. Receive and accurately log customer orders in the ERP system. Coordinate with Production, Planning, Dispatch and Sales teams regarding customer requirements. Provide customers with regular updates on production status and dispatch plans. Track order progress and ensure timely communication of any delays or changes. Coordinate with the Sales Team to ensure smooth execution of customer orders. Maintain proper records of customer orders, production updates and dispatch schedules. Handle customer queries and provide timely responses as per company customer communication protocols. Prepare order status and coordination reports using MS Excel. Ensure timely and accurate ERP updates related to customer orders. Handle regular customer and internal communication through emails.

4–5 years of experience in Customer Coordination / Sales Coordination / Order Management in a manufacturing company. Good understanding of factory-to-client order coordination. Hands-on experience with ERP and MS Excel. Good communication and customer-handling skills. Strong coordination skills with Production, Sales and Dispatch teams. Good knowledge of order tracking, production status and dispatch planning. Good email drafting and communication skills. Ability to maintain accurate records and follow customer communication protocols.