Assistant Manager Service Engineer - AHU

The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning, excellent customer service skills, and the ability to build positive relationships with clients. Supervision and Coordination: • Oversee the assembly and installation of AHUs at client sites. • Ensure all installations comply with company standards and client specifications. • Manage timelines and resolve any on-site issues. Site Status Updates: • Monitor and document daily site activities and progress. • Prepare and submit daily site status reports to the Project Manager and other stakeholders. • Identify and report any potential issues or delays promptly. • Ensure LD is not levied and extra claims are approved through regular, written communication. Customer Service and After-Sales Support: • Serve as the primary point of contact for after-sales service requirements. • Handle customer calls and address any service-related issues promptly. • Provide training to customers on the operation and maintenance of AHUs. Customer Relationship Management: • Create and maintain a positive image of the company among existing customers. • Develop strong relationships with clients to ensure repeat business and referrals. • Collect appreciation letters from satisfied customers as testimonials for the company's service quality. Technical Expertise: • Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support. • Troubleshoot and resolve any technical issues that arise during and after installation. Documentation and Reporting: • Maintain detailed records of service calls, installations, and customer feedback. • Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.

Supervision and Coordination: • Oversee the assembly and installation of AHUs at client sites. • Ensure all installations comply with company standards and client specifications. • Manage timelines and resolve any on-site issues. Site Status Updates: • Monitor and document daily site activities and progress. • Prepare and submit daily site status reports to the Project Manager and other stakeholders. • Identify and report any potential issues or delays promptly. • Ensure LD is not levied and extra claims are approved through regular, written communication. Customer Service and After-Sales Support: • Serve as the primary point of contact for after-sales service requirements. • Handle customer calls and address any service-related issues promptly. • Provide training to customers on the operation and maintenance of AHUs. Customer Relationship Management: • Create and maintain a positive image of the company among existing customers. • Develop strong relationships with clients to ensure repeat business and referrals. • Collect appreciation letters from satisfied customers as testimonials for the company's service quality. Technical Expertise: • Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support. • Troubleshoot and resolve any technical issues that arise during and after installation. Documentation and Reporting: • Maintain detailed records of service calls, installations, and customer feedback. • Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.