• Manage and oversee after-sales service operations for HVAC and AHU systems, ensuring timely resolution of customer complaints and service requests. • Plan, supervise, and coordinate AHU installation, assembly, commissioning, and retrofit activities while ensuring compliance with quality, safety, and technical standards. • Serve as the primary point of contact for customers by providing technical support, addressing service concerns, and maintaining strong customer relationships. • Lead and mentor service engineers, technicians, and site teams through effective manpower planning, technical guidance, and safety training initiatives. • Drive continuous improvement by analyzing service issues, identifying root causes, and coordinating with internal teams to enhance product performance and service quality. • Provide technical expertise in HVAC systems, Smart AHUs, electrical panels, PLCs, EC fans, and BMS integration, while maintaining accurate technical documentation and service records. • Prepare service MIS reports, maintain operational documentation, and coordinate with procurement teams to ensure the availability of spare parts and consumables. • Ensure compliance with company safety policies, ISO 9001 & ISO 14001 standards, and departmental SOPs while promoting safe work practices across all service operations.