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Job Responsibilities :  Manage complete state-level after-sales service operations for solar inverter products.  Lead and monitor service engineers / service partners and ensure timely complaint closure as per defined TAT / SLA.  Provide technical support for troubleshooting, repair, preventive maintenance and warranty service.  Handle customer, dealer, distributor, EPC and channel-partner escalations and ensure effective resolution.  Plan and allocate service calls based on priority, location and technical requirement.  Coordinate with Sales, Central Service teams for speedy issue resolution.  Analyze recurring inverter failures and warranty cases; support Root Cause Analysis and corrective / preventive actions.  Monitor warranty claims, spare parts, replacement / repair processes and service inventory.  Prepare service MIS covering complaints, pending cases, TAT, repeat complaints, warranty cases and spare consumption.  Conduct technical training for service engineers, dealers and service partners and ensure safe working practices. Qualification & Functional Knowledge  ITI / Dimploma / B.Tech / B.E. in Electrical / Electronics / EEE / ECE or equivalent qualification.  10+ years of total experience in solar inverter product service.  Strong understanding of solar PV systems, solar inverters, installation, commissioning, troubleshooting and Service maintenance.  Experience in customer escalation handling, warranty service, spare parts and field-service operations.  Good analytical, troubleshooting and root-cause analysis skills.

Job Responsibilities  Lead and manage PAN-India after-sales service operations for solar inverters.  Manage, guide and monitor Branch Service In-Charges and service teams across India.  Provide technical support for troubleshooting, repairs, preventive maintenance and warranty services.  Monitor complaints, breakdowns, response/resolution time, service levels and customer satisfaction.  Establish effective service processes, escalation mechanisms, MIS and reporting systems.  Coordinate with Sales, Projects, Production, Dispatch, Logistics, and other departments to ensure timely material arrangements for in-charges across PAN India, while resolving service-level issues effectively.  Analyze recurring failures, field issues and warranty cases and drive with relevant teams for root-cause analysis and corrective/preventive actions.  Manage warranty claims, spare parts, service inventory, repairs and replacements.  Review branch service performance through MIS, dashboards and review meetings and take corrective actions.  Conduct technical training and capability development for service teams and channel partners.  Handle critical escalations from key customers, partners and major project sites.  Maintain service documentation, technical reports, complaint records and escalation reports.  Provide field/customer feedback to Product Development, production, Quality and R&D for product improvement.  Ensure compliance with safety, quality standards, company policies and service procedures.  Travel across India for critical issues, service reviews, team development and major projects.  Drive initiatives to reduce field complaints and improve service efficiency. Qualification & Functional Knowledge  B.Tech / B.E. / MBA or equivalent qualification.  15–20 years of experience in solar inverter product service.  Proven experience in PAN-India service operations and multi-location team management.  Strong technical knowledge of solar inverters, troubleshooting, repair and maintenance.  Experience in customer escalations, warranty, spare parts and field service operations.  Experience managing and developing Branch Service In-Charges/service engineers.  Strong analytical, problem-solving, RCA and customer-management skills.

Making a large volume of calls/emails to explain the company’s product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must. ·Making a high number of calls and sending high volumes of emails ·Converting calls into order conformation and follow up with the factory for dispatch and installation. ·Monitor and maintain the customer data in the required formats. ·Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours. ·Follow up for payment from customers on time to ensure efficient functioning ·Inform clients of unforeseen delays or problems ·Monitor the team’s progress, identify shortcomings and propose improvements. ·Handle the processing of all orders with accuracy and timelines. ·Maintaining customer satisfaction and feedback forms Any other responsibility as assigned by the management.

Roles & Responsibilities: Analyse data to identify trends in product quality or defects with a goal of mitigating and preventing recurrence and future defects. Resolve quality issues of capability, tolerancing, and materials related issues Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction. Identifies root causes of problems in the production process; recommends and/or implements corrective measures. Effectively communicate and reinforce responsivity commitment to quality improvement effort Prepare & documentation of production in - process check sheets. Responsible of Shop floor Manufacturing process