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Making a large volume of calls/emails to explain the company’s product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must. ·Making a high number of calls and sending high volumes of emails ·Converting calls into order conformation and follow up with the factory for dispatch and installation. ·Monitor and maintain the customer data in the required formats. ·Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours. ·Follow up for payment from customers on time to ensure efficient functioning ·Inform clients of unforeseen delays or problems ·Monitor the team’s progress, identify shortcomings and propose improvements. ·Handle the processing of all orders with accuracy and timelines. ·Maintaining customer satisfaction and feedback forms Any other responsibility as assigned by the management.

Roles & Responsibilities: Analyse data to identify trends in product quality or defects with a goal of mitigating and preventing recurrence and future defects. Resolve quality issues of capability, tolerancing, and materials related issues Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction. Identifies root causes of problems in the production process; recommends and/or implements corrective measures. Effectively communicate and reinforce responsivity commitment to quality improvement effort Prepare & documentation of production in - process check sheets. Responsible of Shop floor Manufacturing process

Responsibilities: • Monthly revenue recognition following company guideline (verification of correctness of related documents from finance view point) • Ensuring compliance to prescribed Accounting & Commercial Guidelines and Procedures. • Review and analyse Margin by Product Segment. Develop metrics for measurement, review and control. • Group reporting with margin determination in consultation with PM/Top management • Monitoring proper records for Assets – Receipts / Returns / Inter Project Transfers, Periodical physical verification and monitoring utilization of Assets/ consumable tools and plants. Identification and disposal of scrap including preparation of sales order for scrap materials. • Monthly variance analysis – Budget cost v / s. Actual cost with reasons for variance • Review Progress of both Direct/In-Direct Tax assessments for complete and on-time review and closure. • Must have handled GST matters with ability to manage reports/filings independently. • Month End closure of books of accounts as per group & local statutory guidelines. • Assist Management during Month End/ Other Reporting requirements. • Petty cash management. • Own the Month End reconciliation of Bank/ AR/ AP/ Inventory & F.A. for on-time and completeness, in compliance with group requirement. • Able to review current processes and suggest improvement plans aiming for productivity, on time resolution and compliance. • Able to work within team and guide staff as & when required. • Other work assigned by management.