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Job Responsibilities  Lead and manage PAN-India after-sales service operations for solar inverters.  Manage, guide and monitor Branch Service In-Charges and service teams across India.  Provide technical support for troubleshooting, repairs, preventive maintenance and warranty services.  Monitor complaints, breakdowns, response/resolution time, service levels and customer satisfaction.  Establish effective service processes, escalation mechanisms, MIS and reporting systems.  Coordinate with Sales, Projects, Production, Dispatch, Logistics, and other departments to ensure timely material arrangements for in-charges across PAN India, while resolving service-level issues effectively.  Analyze recurring failures, field issues and warranty cases and drive with relevant teams for root-cause analysis and corrective/preventive actions.  Manage warranty claims, spare parts, service inventory, repairs and replacements.  Review branch service performance through MIS, dashboards and review meetings and take corrective actions.  Conduct technical training and capability development for service teams and channel partners.  Handle critical escalations from key customers, partners and major project sites.  Maintain service documentation, technical reports, complaint records and escalation reports.  Provide field/customer feedback to Product Development, production, Quality and R&D for product improvement.  Ensure compliance with safety, quality standards, company policies and service procedures.  Travel across India for critical issues, service reviews, team development and major projects.  Drive initiatives to reduce field complaints and improve service efficiency. Qualification & Functional Knowledge  B.Tech / B.E. / MBA or equivalent qualification.  15–20 years of experience in solar inverter product service.  Proven experience in PAN-India service operations and multi-location team management.  Strong technical knowledge of solar inverters, troubleshooting, repair and maintenance.  Experience in customer escalations, warranty, spare parts and field service operations.  Experience managing and developing Branch Service In-Charges/service engineers.  Strong analytical, problem-solving, RCA and customer-management skills.

As an Area Field Sales Executive, you will be responsible for driving sales growth and revenue within a designated geographical area. Your role will involve building relationships with customers, identifying new business opportunities, and achieving sales targets through effective field-based sales activities. Qualifications: B.Sc. / M.Sc -Chemistry, B.E.Chemical,MBA- BBA Marketing , degree, diploma in related field preferred. Proven experience in field sales or territory management roles, with a track record of achieving sales targets and driving revenue growth. Strong communication, negotiation, and interpersonal skills, with the ability to build rapport and influence decision-maker. Results-oriented mindset with a focus on exceeding targets and delivering exceptional customer services. Ability to work independently, manage time effectively, and thrive in a fast-paced, dynamic environment. Microsoft Office applications, and sales-related tools. Valid driver's license and willingness to travel extensively within the assigned area.