Making a large volume of calls/emails to explain the company’s product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must. ·Making a high number of calls and sending high volumes of emails ·Converting calls into order conformation and follow up with the factory for dispatch and installation. ·Monitor and maintain the customer data in the required formats. ·Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours. ·Follow up for payment from customers on time to ensure efficient functioning ·Inform clients of unforeseen delays or problems ·Monitor the team’s progress, identify shortcomings and propose improvements. ·Handle the processing of all orders with accuracy and timelines. ·Maintaining customer satisfaction and feedback forms Any other responsibility as assigned by the management.