**About the Role:** We are looking for a highly motivated, fast-learning fresher to join our B2B sales team at **Craftit Studios**. In this role, you won't just be reading off a script—you will learn the entire sales lifecycle. From hunting down the right prospects to actually negotiating the final deal, this is a rare opportunity for a fresher to get hands-on experience closing business-to-business revenue. **What You Will Do:** - **Outbound Prospecting:** Initiate contact and drive conversations through cold Calls, LinkedIn outreach, and cold emails to generate qualified meetings. - **Product Mastery & Pitching:** Learn our solution inside-out so you can confidently explain our value proposition to business owners, founders, and executives. - **Deal Negotiation:** Go beyond just booking meetings; you will be actively involved in pricing discussions, objection handling, and money-related negotiations to close deals. - **Pipeline Management:** Keep meticulous records of your outreach, follow-ups, and deal stages in our CRM.

Job Responsibilities :  Manage complete state-level after-sales service operations for solar inverter products.  Lead and monitor service engineers / service partners and ensure timely complaint closure as per defined TAT / SLA.  Provide technical support for troubleshooting, repair, preventive maintenance and warranty service.  Handle customer, dealer, distributor, EPC and channel-partner escalations and ensure effective resolution.  Plan and allocate service calls based on priority, location and technical requirement.  Coordinate with Sales, Central Service teams for speedy issue resolution.  Analyze recurring inverter failures and warranty cases; support Root Cause Analysis and corrective / preventive actions.  Monitor warranty claims, spare parts, replacement / repair processes and service inventory.  Prepare service MIS covering complaints, pending cases, TAT, repeat complaints, warranty cases and spare consumption.  Conduct technical training for service engineers, dealers and service partners and ensure safe working practices. Qualification & Functional Knowledge  ITI / Dimploma / B.Tech / B.E. in Electrical / Electronics / EEE / ECE or equivalent qualification.  10+ years of total experience in solar inverter product service.  Strong understanding of solar PV systems, solar inverters, installation, commissioning, troubleshooting and Service maintenance.  Experience in customer escalation handling, warranty service, spare parts and field-service operations.  Good analytical, troubleshooting and root-cause analysis skills.