**About the Role:** We are looking for a highly motivated, fast-learning fresher to join our B2B sales team at **Craftit Studios**. In this role, you won't just be reading off a script—you will learn the entire sales lifecycle. From hunting down the right prospects to actually negotiating the final deal, this is a rare opportunity for a fresher to get hands-on experience closing business-to-business revenue. **What You Will Do:** - **Outbound Prospecting:** Initiate contact and drive conversations through cold Calls, LinkedIn outreach, and cold emails to generate qualified meetings. - **Product Mastery & Pitching:** Learn our solution inside-out so you can confidently explain our value proposition to business owners, founders, and executives. - **Deal Negotiation:** Go beyond just booking meetings; you will be actively involved in pricing discussions, objection handling, and money-related negotiations to close deals. - **Pipeline Management:** Keep meticulous records of your outreach, follow-ups, and deal stages in our CRM.

• Manage and oversee after-sales service operations for HVAC and AHU systems, ensuring timely resolution of customer complaints and service requests. • Plan, supervise, and coordinate AHU installation, assembly, commissioning, and retrofit activities while ensuring compliance with quality, safety, and technical standards. • Serve as the primary point of contact for customers by providing technical support, addressing service concerns, and maintaining strong customer relationships. • Lead and mentor service engineers, technicians, and site teams through effective manpower planning, technical guidance, and safety training initiatives. • Drive continuous improvement by analyzing service issues, identifying root causes, and coordinating with internal teams to enhance product performance and service quality. • Provide technical expertise in HVAC systems, Smart AHUs, electrical panels, PLCs, EC fans, and BMS integration, while maintaining accurate technical documentation and service records. • Prepare service MIS reports, maintain operational documentation, and coordinate with procurement teams to ensure the availability of spare parts and consumables. • Ensure compliance with company safety policies, ISO 9001 & ISO 14001 standards, and departmental SOPs while promoting safe work practices across all service operations.

Supervision and Coordination: • Oversee the assembly and installation of AHUs at client sites. • Ensure all installations comply with company standards and client specifications. • Manage timelines and resolve any on-site issues. Site Status Updates: • Monitor and document daily site activities and progress. • Prepare and submit daily site status reports to the Project Manager and other stakeholders. • Identify and report any potential issues or delays promptly. • Ensure LD is not levied and extra claims are approved through regular, written communication. Customer Service and After-Sales Support: • Serve as the primary point of contact for after-sales service requirements. • Handle customer calls and address any service-related issues promptly. • Provide training to customers on the operation and maintenance of AHUs. Customer Relationship Management: • Create and maintain a positive image of the company among existing customers. • Develop strong relationships with clients to ensure repeat business and referrals. • Collect appreciation letters from satisfied customers as testimonials for the company's service quality. Technical Expertise: • Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support. • Troubleshoot and resolve any technical issues that arise during and after installation. Documentation and Reporting: • Maintain detailed records of service calls, installations, and customer feedback. • Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.