Learning and Development Trainer

We are seeking a dynamic and passionate Learning and Development Trainer to join our Operations team in the Food & Beverage industry in Gurugram. As a vital part of our organization, you will play a crucial role in enhancing the skills and knowledge of our staff, focusing on effective customer handling and communication techniques. Your expertise will help shape our workforce, ensuring they are well-equipped to deliver exceptional service and drive customer satisfaction. In this role, you will be responsible for designing and implementing comprehensive training programs tailored to our employees' needs. You will conduct workshops, training sessions, and one-on-one coaching to foster a culture of continuous learning. Your day-to-day activities will include evaluating training effectiveness, providing constructive feedback, and collaborating with team leaders to identify skill gaps. By nurturing talent and promoting best practices, you will contribute significantly to our team's overall performance and the company's success. You will work closely with a diverse team of professionals in the Operations department, collaborating with managers, supervisors, and fellow trainers to create a supportive learning environment. This position offers ample opportunities for career growth and personal development. You will also have the chance to innovate and introduce new training methodologies that align with industry trends, enhancing your professional portfolio. Your impact as a Learning and Development Trainer will reverberate throughout the organization, as you empower our workforce to deliver outstanding customer experiences. By investing in our employees' growth, you will help us maintain our reputation as a leading player in the Food & Beverage industry while ensuring our customers receive the highest level of service.

To be successful in this role, candidates must possess the following qualifications and experience: - 3-5 years of experience in training and development, preferably within the Food & Beverage industry. - Proven track record of designing and delivering engaging training programs that enhance customer service skills. - Strong understanding of adult learning principles and instructional design methodologies. Technical skills and competencies: - Proficient in using Learning Management Systems (LMS) and training tools. - Familiarity with performance management systems and evaluation techniques. Soft skills and attributes: - Excellent verbal and written communication skills, with the ability to connect with diverse audiences. - Strong interpersonal skills and the ability to motivate and inspire learners. - Problem-solving mindset and adaptability to changing environments. - Passion for continuous learning and personal development. Educational requirements: - Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. Certifications: - Certification in training and development (e.g., ATD, CPTD) is a plus but not mandatory. - Any specific training certifications related to customer service or hospitality will be highly regarded.