customer support lead

Join our dynamic team at Cruffin, a leading baking company in the Food & Beverage industry, as a Customer Support Lead. This pivotal role is essential in ensuring that our customers receive exceptional service during the evening shift. As a Customer Support Lead, you will oversee a small, dedicated team, fostering an environment of collaboration and excellence. You will be the frontline advocate for our customers, addressing their needs and ensuring that their experience with our brand is nothing short of delightful. Your leadership will not only enhance customer satisfaction but also contribute significantly to the overall success of our organization. In this role, you will be responsible for managing day-to-day customer inquiries, resolving issues, and implementing best practices in customer support. You will mentor and guide your team, ensuring they are equipped with the necessary tools and knowledge to provide outstanding service. Collaboration with other departments, such as production and logistics, will be crucial to troubleshoot and address customer concerns effectively. You will have the opportunity to introduce new initiatives aimed at improving customer experience and operational efficiency, making this role a key driver of innovation within the Customer Success department. At Cruffin, we value professional growth and are committed to providing our employees with opportunities for development. As a Customer Support Lead, you will have access to training programs and workshops that will enhance your leadership skills and industry knowledge. You will also play a vital role in shaping the customer support strategy, influencing how we engage with and retain our customers, which in turn directly impacts our brand loyalty and market presence. If you are passionate about customer service and are looking to make a meaningful impact in a vibrant company, we invite you to apply for this exciting opportunity. Your contributions will help us maintain our reputation as a beloved baking brand and ensure that we continue to delight our customers at every touchpoint.

To be considered for the Customer Support Lead position, candidates must possess the following qualifications and experience: - A minimum of 3-5 years of relevant experience in customer support or a related field, preferably within the Food & Beverage sector. - Proven experience in a leadership role, with the ability to manage and inspire a small team. - Strong understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences. Technical skills and competencies: - Proficiency in customer support software and CRM systems. - Familiarity with data analysis tools to track and measure team performance and customer satisfaction metrics. Soft skills and attributes: - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members. - Strong problem-solving skills and a proactive approach to resolving customer issues. - Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously. Educational requirements: - Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred. Certifications or special requirements: - Customer service certifications are a plus, but not mandatory.