CRM Executive

We are seeking a motivated and detail-oriented CRM Executive to join our Operations team in Gurugram. In this critical role, you will be instrumental in managing and optimizing our customer relationship management systems to enhance client interactions and drive business growth. As the first line of communication for our customers, your efforts will directly impact customer satisfaction and retention, making this position vital to our organization's success. As a CRM Executive, you will be responsible for maintaining and updating customer data, analyzing customer interactions, and identifying opportunities for improvement. You will work closely with various departments, including Sales, Marketing, and Customer Service, to ensure that our CRM systems are effectively utilized and aligned with our overarching business strategies. Your analytical skills will help transform customer insights into actionable strategies to improve engagement and drive revenue. In this collaborative environment, you will have the opportunity to work alongside a diverse team of professionals committed to delivering exceptional customer experiences. We believe in investing in our employees' growth; hence, you will have access to various training programs and workshops to enhance your skills and advance your career. By joining our team, you will not only contribute to the optimization of our CRM systems but also play a key role in shaping our customer-centric approach, ultimately impacting the overall performance and success of the organization.

To be considered for this position, candidates must possess 1-3 years of experience in CRM management or a related field. A bachelor’s degree in Business Administration, Marketing, Information Technology, or a related discipline is required. **Must-Have Qualifications and Experience:** - 1-3 years of experience in CRM management or operations within the IT industry. - Proven track record of enhancing customer relationship strategies. **Technical Skills and Competencies:** - Proficient in CRM software (e.g., Salesforce, HubSpot, Zoho) and Microsoft Office Suite. - Strong analytical skills with the ability to interpret data and generate insights. - Familiarity with database management and reporting. **Soft Skills and Attributes:** - Excellent communication and interpersonal skills. - Detail-oriented with strong organizational abilities. - Proactive and self-motivated with a problem-solving mindset. **Educational Requirements:** - Bachelor's degree in Business Administration, Marketing, Information Technology, or related field. **Certifications or Special Requirements:** - CRM-related certifications (e.g., Salesforce Administrator, HubSpot Certification) are a plus but not mandatory.