Collection Executive

We are seeking a motivated and detail-oriented Collection Executive to join our dynamic Operations team in Gurugram. As a Collection Executive, you will play a critical role in our finance department, focusing on the collection of outstanding loans and managing customer accounts. This role is essential to maintaining the financial health of our organization and ensuring that we meet our operational targets. Your efforts will directly contribute to improving our cash flow and minimizing financial risks, making you a key player in our success. In your day-to-day activities, you will engage with customers to discuss their outstanding payments and work collaboratively to create viable repayment plans. You will utilize various communication channels, including phone calls and emails, to follow up on overdue accounts, while also documenting all interactions and maintaining accurate records. This position offers an excellent opportunity for you to develop strong negotiation skills and enhance your financial acumen in a fast-paced environment. You will be part of a supportive team structure that values collaboration and continuous improvement. Working closely with other Collection Executives and team leaders, you will benefit from mentorship and training that will help you grow professionally. Our organization fosters a culture of learning, providing numerous opportunities for career advancement as you gain experience and showcase your skills. Ultimately, your contributions as a Collection Executive will have a significant impact on our organization by enhancing customer relationships and ensuring that our financial goals are met. If you are eager to embark on a rewarding career path in the finance sector, we invite you to apply and become a part of our team.

To excel in this role, candidates must possess the following qualifications and experience: - **Must-Have Qualifications and Experience:** - Fresh graduates or candidates with 0-1 years of relevant experience in collections or customer service within the finance industry. - **Technical Skills and Competencies:** - Basic understanding of financial products and loan processes. - Proficiency in MS Office Suite (Excel, Word, Outlook) and familiarity with CRM software. - Strong analytical skills to assess customer accounts and repayment capabilities. - **Soft Skills and Attributes:** - Excellent communication and interpersonal skills to effectively engage with customers. - Strong negotiation skills and a customer-focused mindset. - Ability to work independently as well as collaboratively within a team. - High level of integrity and professionalism. - **Educational Requirements:** - Bachelor’s degree in Finance, Business Administration, or a related field is preferred. - **Certifications or Special Requirements:** - No specific certifications are required, but any coursework in finance or collections is a plus.