3D printer service engineer

● Managed the 3D printer service engineer department. ○ Manage the resource. ○ Assign the daily task and the client location where they need to go for the maintenance. ○ Assigning daily tasks to subordinates. ○ Coordinate with other departments to schedule customer visits for maintenance ○ To set KPIs for required quality, delivery, cost, etc., and to take responsibility for and make improvements to these KPIs. ○ To perform operations as required themselves to ensure a smooth service to the customer, if necessary. ○ To summarize feedback from customers, understand the nature of the problem, develop a plan to address it and implement it with the whole team. ● 3D printer maintenance and management in the place of the clients and our site. ○ Replace consumable 3D printer items. ○ Check 3D printer printing quality. ○ Troubleshooting ● Travels on business trips and KAIZEN works on repairing 3D printers. ○ Performing necessary maintenance to maintain and manage 3D printers. ○ Overhaul the 3D as needed. ○ We will explain the necessary advice for maintaining and managing 3D printers to licensees. ○ If the license is correct and you are unable to use the 3D printer, we will explain how to use it correctly. ○ Destinations are within India and overseas. ● 3D printer improvement, including hardware update and software update. ○ Update 3D printing hardware items like heat block and motor to improve performances. But we need to standardize 3D printers, therefore you need to get approval from your manager to update the 3D printer. ○ Update 3D printing software like 3D printer OS and Slicer settings. ○ Coordinate with design and production teams to understand product specifications and requirements. ○ Collaborate with the R&D team to implement new 3D printing technologies and improve existing processes. ○ Stay up to date with the latest 3D printing technologies, materials, and industry best practices. ● 3D printer operation to print prosthetics and support for prosthetic delivery . ○ Preparation for 3D printers to print the prosthetic/orthotic parts : Material installation, tape replacement, height adjustment, etc. ○ Take the necessary data using a 3D scanner (like a shooting video) ○ Test fitting the prosthetic/orthotic devices to the patient: adjust angle, length, socket shape,etc. ○ Adjusting the prosthetic/orthotic devices during delivery and follow-up ○ List of parts required for maintenance and manage necessary inventory. ○ Responsible for ordering parts necessary for maintenance and coordinating with relevant department personnel until delivery. ● Quality control work like keeping printing quality, checking printing quality, etc. ○ Develop, test, and implement optimal 3D printing settings for various materials and product types, if you work in our office time. ○ Inspect printed components and perform quality control procedures to ensure all products meet set standards. ○ Develop and implement preventive maintenance protocols for 3D printers to minimize downtime. ● Documentations of 3D printing manual, customization manual and other standard of operation manual. ○ To keep the printing quality with other Instalimb offices, you need to discuss and write 3D printing manuals and other documents. ● Technical support for other Instalimb members about 3D printers and other devices. ○ Provide training and guidance to other staff on the operation and maintenance of 3D printers. ● Technical support for other company members about 3D printers and other devices. ○ Provide training and guidance to other staff on the operation and maintenance of 3D printers. ● Making and reporting of work updates (like daily reports and business trip report) ○ Document and report on printer performance, print quality issues, and maintenance activities. ○ Report to Production Engineering team about technical issues and countermeasures. ○ Report to Sales team about contract and some service price matters. ○ Promptly and accurately report any problems that occur during business trips to the relevant departments etc ● Support the production status update ○ Production schedule ○ Procurement and Inventory management list ○ Quality status.

● Proven experience as a 3D Printing Engineer, 3D Printing Technician, or similar role. ○ Experiences of 3D printing at least for a few months. ○ Experiences of 3D printing assembly. ● In-depth knowledge of 3D printing technologies, materials, and processes. ● Experience with CAD software. ● Experience of software development ○ Experience of raspberry-pi. ○ Experience of programming languages, anything is fine. ● The ability to work under strict deadlines without letting the shortage of time affect the quality of work ● Excellent attention to detail and commitment to product quality. ● Knowledge on resolving design and functional issues arising in the course of a project ● Good verbal and written communicator in English ● Self-motivated, self-disciplined and can do the job with minimal supervision ● Standard computer skills: Word, Excel, email, online communication tools (slack, etc.) ● Equipment service engineer experience（More than 2years） ● Quantitative clear reporting ability