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Customer Service Representative – Teleperformance

Job Function  : Customer Service Representative

Voice/Email

Experience : Fresher/6 months experience

preferred

Specialization : Operations Level : Executive
Industry : CRM/CallCentres/BPO/ITES Location : Jaipur
Salary :  As per Industry norms PG & Above : HCS/Graduate

 

KEY SKILLS:

A “Customer Service Representative” must have

  • Excellent verbal, written and listening skills
  • Should have good command over Grammar and Fluency in English
  • Should not have any MTI while conversing
  • Details of several functions to provide quality service
  • Good knowledge of computers
  • Ability to Write/type messages to ensure professional tone

 

JOB DESCRIPTION:

  • Handle queries and complaints of the Amazon related to products
  • Transaction handling Services, Problem Solving Efficiency
  • Numerical Ability, High level of accuracy
  • Energetic, friendly and approachable individuals that understand the impact of great customer service
  • Responsible to deliver high quality and productivity results that meet the identified targets
  • Strong ability to multitask and take fast decisions independently
  • Maintains composure and patience with customers

JOB SUMMARY:

This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively

 

 

DESIRED CANDIDATE PRBPO JobsOFILE:

  • Education qualifications – HSC/Any Graduate
  • Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
  • Excellent interpersonal skills
  • Should not be below 18 years of age
  • Flexible to work in rotational shifts as per US Hours, according to business needs

Mail your resume – pranjal@appointmetncell.com

Categories: BPO Jobs in Jaipur

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